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PRELIMINARY INFORMATION FORM
ARTICLE 1 - DEFINITIONSWEBSITE: The platform through which the SELLER conducts sales of Products and Services to the Consumer via the internet, represented in this agreement as https://www.flyingtiger.com.tr/.SELLER: The legal entity whose information is provided in Article 6 of this Preliminary Information Form.PRODUCT/PRODUCTS: All goods and services sold to Consumers on the WEBSITE.CONSUMER: The individuals who place orders for PRODUCTS through the WEBSITE.AGREEMENT: Refers to the terms and obligations of the sale transaction conducted by the SELLER to the CONSUMER through the WEBSITE.
Seller Contact Information:Address: Cumhuriyet Mahallesi Yeni Yol 1 Sk. Now Bomonti Apt. No: 2/12 Şişli/İstanbulComplaint Hotline: +90 850 433 90 96 (Customer Service)Complaint Email Address: contact@store-tr.flyingtiger.com.trMersis No: 0728081986400001
Subject of the Preliminary Information Form: The subject of this Preliminary Information Form is to provide information to the Consumer regarding the sale and delivery of goods and services sold on the WEBSITE, whose qualities and sale prices are specified below, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Distance Sales Contracts Regulation No. 29188.
ARTICLE 2 - GENERAL PROVISIONS2.1. If the Consumer approves the contract, the price and charges for the ordered Product(s) specified on this page will be collected from the Consumer via the selected payment method. The Consumer may pay for the product(s) ordered using one of the following methods: a) Payment by credit or debit card.2.2. The basic features of the Product(s) are provided on the SELLER’s website, in this Preliminary Information Form, and in the Distance Sales Agreement.2.3. If you notice any errors in your order or payment after completing your transaction, you can contact our Customer Service at +90 850 433 90 96 or via email at contact@store-tr.flyingtiger.com.tr .2.4. The SELLER does not offer services outside of Turkey on the website https://www.flyingtiger.com.tr/. Additionally, if the contracted shipping companies do not have a branch near the address where delivery is requested, the Consumer will be required to collect the Product from a nearby branch as notified by the SELLER.
2.5. A defective product is one that is contrary to the contract due to non-compliance with the sample or model agreed upon by the parties at the time of delivery to the consumer, or due to the absence of objective characteristics it should possess. Products that do not possess one or more of the features stated in their packaging, labeling, promotional and usage manuals, on the internet portal, or in advertisements; that are contrary to the qualities indicated by the seller or identified in technical regulations; that do not meet the intended purpose of comparable products; or that contain material, legal, or economic deficiencies that reduce or eliminate the benefits reasonably expected by the consumer are also considered defective.
2.6. In this case, the Consumer has the right to withdraw from the contract, which includes a refund, to request the exchange of the defective product with a non-defective equivalent, to demand a price reduction corresponding to the defect, or to request free repair. The seller is obligated to fulfill the consumer's preferred request.
2.7. If the consumer was aware of the defect at the time the contract was established or if it was expected that the consumer should have been aware of it, no breach of contract shall be deemed to exist. The consumer's optional rights regarding defects other than these are reserved.
2.8. If the Consumer wishes to cancel the order for the Product before it is delivered to the shipping company; (i) if the Consumer is a member of the Website, they can go to the “My Orders” page, click on the “Cancel Order” button, select the product they wish to cancel and the reason for cancellation, thereby canceling their order. (ii) If the consumer is not a member of the Website, they can click on the “Order Tracking” button located in the upper right corner of the main page. In the window that opens, they should enter the email address used when placing the order and the order number they wish to cancel in the relevant fields. After clicking the “Inquiry” button, they will go to the cancellation page and can click on the “Cancel Order” button to select the product they wish to cancel and the reason for cancellation. If the Product subject to the order has been handed over to the shipping company and has entered the shipping process, the withdrawal provisions shall apply.
ARTICLE 3 - RIGHT OF WITHDRAWAL
3.1. The Consumer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the Product without providing any reason and without incurring any penalties. The Consumer may also exercise the right of withdrawal during the period prior to the delivery of the product.3.2. The withdrawal period begins on the day the Consumer or a third party designated by the Consumer receives the product in contracts for the delivery of goods, and on the day the contract is concluded for service agreements. However, the Consumer may also exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the goods. The determination of the withdrawal period is as follows:a) In cases where the contract covers multiple goods delivered separately, the day on which the Consumer or the third party designated by the Consumer receives the last good.b) In cases where the goods consist of multiple parts, the day on which the Consumer or the third party designated by the Consumer receives the last part.
3.3. To exercise the right of withdrawal, the Consumer may: (i) If a member of the Website, go to the "My Orders" page and select the product they wish to return and the reason for return under the "Easy Return" section. They may return the product(s) to the return address by signing the e-invoice printout with the Free Return shipping code provided by the Seller. (ii) If not a member of the Website, click the "Order Tracking" button located in the upper right corner of the Website’s homepage. After entering the email address used when placing the order and the order number they wish to cancel in the relevant boxes and clicking the "Query" button, they may proceed to the return page and select the product they wish to return and the reason for return under the "Easy Return" section. They may return the product(s) to the return address by signing the e-invoice printout with the Free Return shipping code provided by the Seller. (iii) Contact customer service through the telephone number listed in the Seller Contact Information section of this information form and follow the instructions provided to them, or (iv) Submit a clear statement of withdrawal, by filling out the sample withdrawal form provided in Annex-1, via email to our email address, through our contact address, or through our telephone number.
3.4. The Consumer must return the product within 10 (ten) days from the date they exercised their right of withdrawal, depending on their preferred method. The product must be returned with its invoice, the product’s box, packaging, any standard accessories, and any other products that were provided as a gift with the product, all placed in a single package in complete and undamaged condition. The Consumer is not liable for any changes or deterioration caused by normal use of the product, provided it was used in accordance with its operating instructions, technical specifications, and usage guidelines during the withdrawal period. If the product is used in a manner inconsistent with the usage guidelines, technical specifications, and operating instructions until the date of withdrawal, the Consumer may lose their right of withdrawal due to resulting changes or damage.
3.5. The Consumer is responsible for the return shipping costs if the Product is sent via the cargo companies specified by the SELLER during the withdrawal notice.
3.6. Within 14 (fourteen) days of exercising the right of withdrawal, all payments made by the Consumer concerning the relevant Product, including the delivery costs (provided the product is returned through the carrier specified by the Seller for returns), will be refunded to the payment method used by the Consumer, without any costs or obligations imposed on the Consumer. For transactions made via credit card, the reflection of the Product’s price in the Consumer's account will occur after the completion of the refund process by the relevant bank, once the Seller has processed the return.
3.7. If the use of the right of withdrawal causes the total purchase amount to fall below the campaign limit set by the Seller, the discount received under the campaign will be canceled.
ARTICLE 4 – WITHDRAWAL NOTIFICATION
Withdrawal notifications may be communicated to the Seller via one of the following methods:
ARTICLE 5 - CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
5.1. Under the relevant legislation, the Consumer does not have the right of withdrawal in the following cases:
5.2. On the WEBSITE, the applicable current rules and conditions regarding transaction security, the protection of information, confidentiality, data processing-usage, and commercial electronic communications that are valid for both the SELLER and the Consumer are presented to the Consumer as follows. The Consumer may contact the SELLER at any time through the specified communication channels for inquiries regarding these matters.
5.3. The SELLER is a member of the Istanbul Chamber of Commerce (ITO), and the electronic communication details where you can obtain the professional code of conduct of ITO are as follows: (www.ito.org.tr, Phone: 444 0 486).
5.4. After the Consumer approves the Agreement on the WEBSITE, based on the information provided above/below, all agreements will be sent to the Consumer’s specified email address along with the order confirmation. The Consumer can save and store these agreements on their device for future access, and they will also be stored in the systems of the SELLER for a maximum of three years, in accordance with applicable laws.
ARTICLE 6 – SELLER AND CONSUMER INFORMATION
SELLER:
Company Name:
PERA BULVARI EV VE YAŞAM GEREÇLERİ ANONİM ŞİRKETİ
Address:
Cumhuriyet Mahallesi Yeni Yol 1 Sk. Now Bomontı Apt. No: 2/12 Şişli/İstanbul
Telephone:
+0850 433 90 96 (Müşteri Hizmetleri)
Bank Account:
PERA BULVARI EV VE YAŞAM GEREÇLERİANONİM ŞİRKETİ
BANK :ZİRAAT BANK
BRANCH: HADIMKÖY BRANCH
IBAN : TR93 0001 0022 5797 7073 9550 01
BUYER (CONSUMER):
Name/Surname/Title:
E-Mail:
ARTICLE 7 - PRODUCTS SUBJECT TO ORDER/AGREEMENT, PRICE, PAYMENT, AND DELIVERY TERMS
7.1. The type, nature, quantity, brand/model, unit price(s), sales price, and payment (collection) details of the Products, as well as the delivery information, including the delivery address provided by the Consumer, are as specified below. In the event that the designated shipping company does not have a branch close to the address where the delivery is to be made, the Product must be collected from another nearby branch indicated. (The Consumer will be provided with the necessary information via email, SMS, or phone regarding this matter). Other rules related to delivery are specified below.
PRODUCT:
Unit Price
(Including VAT)
Quantity
Total
Shipping and processing fees
TOTAL PAYMENT
DELIVERY INFIRMATION:
Name,Surname/Title:
INVOICE INFIRMATION:
7.2. The Product subject to the order will be delivered to the Consumer or the third party/organization indicated by the Consumer at the address stated above, within the legal maximum period of 30 days, as outlined below.
ARTICLE 8 - SECURITY, PRIVACY, PERSONAL INFORMATION, ELECTRONIC COMMUNICATIONS, AND INTELLECTUAL PROPERTY RULES
8.1. The confidentiality policies and conditions, which are applicable to the protection, confidentiality, processing-use of information, and communications, as well as other matters on the WEBSITE, are outlined below.8.2. Necessary measures for the security of information and transactions entered by the Consumer on the WEBSITE are taken by the SELLER in its own system infrastructure in line with current technical possibilities, based on the nature of the information and transactions. However, since the information is entered by the Consumer through their device, the responsibility for protecting it and preventing access by unauthorized persons (including protection against viruses and similar harmful applications) lies with the Consumer.8.3. In addition to the permissions and approvals regarding personal data and commercial electronic communications provided by the Consumer, and as a confirmation thereof, information obtained during the Consumer's membership and purchases on the WEBSITE may be recorded by the SELLER and its associated companies, future affiliates, subsidiaries, partners, successors, and/or third parties/organizations designated by them for the provision of various products/services, as well as for any kind of informational, communication, advertising-promotion, sales, marketing, store card, credit card, and membership applications. These communications may be conducted electronically or through other commercial-social communication channels for an indefinite period or as determined by the aforementioned entities. These records may be stored in printed/magnetic archives, updated as necessary, shared, transferred, or processed in other ways. Additionally, the information may be disclosed to relevant authorities and courts as required by law. The Consumer consents to and authorizes the use, sharing, processing, and the sending of commercial and non-commercial electronic communications related to their personal and non-personal information, in compliance with the legislation on the protection of personal data and electronic commerce legislation.8.4. The Consumer may contact the SELLER through the specified communication channels to stop the use or processing of data, and/or may stop communications at any time by using their right of refusal as described in the electronic communications sent to them. In accordance with the Consumer's explicit notification in this regard, personal data processing and/or communications will be stopped within the legally required maximum period. Additionally, if requested, information, except for those required by law or necessary to be retained, will be deleted from the data recording system or anonymized. The Consumer may also request information regarding the processing of personal data, the recipients of the data, any corrections to incomplete or incorrect information, the deletion or destruction of data, and may object to any negative consequences arising from data analysis through automated systems. The Consumer may also claim compensation for damages caused by unlawful data processing. These requests will be addressed within the legal maximum periods, or a legal justification will be provided if the request cannot be fulfilled.8.5. All intellectual property rights and ownership rights related to any information and content on the WEBSITE, and the arrangement, revision, and partial/complete use of such, belong to the SELLER, except for those held by third parties with whom the SELLER has an agreement.8.6. The SELLER reserves the right to make any changes it deems necessary regarding the matters mentioned above, without prejudice to the Consumer's rights under the applicable legislation. Such changes will become effective as soon as they are announced on the WEBSITE or through other appropriate methods.8.7. The privacy and security policies, as well as the terms of use of other sites accessed via the WEBSITE, are valid for those respective sites.
ARTICLE 9 - OTHER PROVISIONS
9.1. In the event of order cancellations, including lawful withdrawals from the Agreement, or contract terminations, the Product price, if collected, will be refunded to the Consumer within a maximum of 14 days, in accordance with the payment method used by the Consumer. For example, in cases of credit card payments, the refund will be made to the Consumer's credit card, and the Product price will be refunded to the relevant bank within the same period after the Consumer cancels the order. Since the reflection of this amount into the Consumer's accounts depends entirely on the banking process, there may be possible delays beyond the SELLER's control. (Typically, the banks' refund process takes up to three weeks).9.2. The Consumer may communicate any requests or complaints regarding the Product and sale verbally or in writing by contacting the SELLER via the communication channels specified above. The SELLER is obliged to address any legitimate requests or complaints from the Consumer. If a resolution cannot be achieved, the Consumer may apply to the Provincial or District Consumer Arbitration Committees in their or the SELLER's place of residence, within the monetary limits determined and announced annually by the Ministry of Trade. For disputes exceeding these limits, the Consumer may apply to the Consumer Courts.9.3. By approving this Preliminary Information Form, which forms an integral part of the Distance Sales Agreement, the Consumer acknowledges that they have been informed about all matters, including the essential characteristics of the Product(s) subject to sale, the sale price, payment terms, delivery processes, withdrawal rights, and the conditions of personal information-electronic communications and reward points.9.4. All explanations and information in this Order-Agreement Preliminary Information Form become valid at the moment of the Consumer's approval on the SELLER’s WEBSITE. Upon approval, these terms will be binding between the SELLER and the Consumer, along with the Distance Sales Agreement.
ARTICLE 10 – PAYMENT OBLIGATION AND RIGHT OF WITHDRAWAL NOTICE
10.1. If the Consumer approves this Preliminary Information Form and the Distance Sales Agreement, the price and associated costs of the Product(s) ordered will be collected from the Consumer via the selected payment method. The essential characteristics of the Product and the total price are as follows:
(IncludingVAT):
Quantity:
TOTAL:
Order processing and shipping fees
10.2. The Consumer may pay for the product(s) ordered by choosing one of the following methods:
10.3. The Consumer has the right to withdraw from the Agreement within 14 (fourteen) days from the date they receive the Product, without giving any reason and without incurring any penalty. The Consumer may also exercise the right of withdrawal during the period before the delivery of the goods.
10.4. The withdrawal period starts on the day the Consumer or a third party designated by the Consumer receives the goods in contracts for the delivery of goods, and on the day the contract is concluded for service contracts. However, the Consumer may also exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the goods. In determining the withdrawal period:
10.5. To exercise the right of withdrawal, the Consumer may:(i) If a member of the Website, go to the "My Orders" page and select the product they wish to return and the reason for return under the "Easy Return" section, and return the product(s) by signing the e-invoice printout and sending it to the return address using the Free Return shipping code provided by the Seller,(ii) If not a member of the Website, click the "Order Tracking" button located in the upper right corner of the Website’s homepage. After entering the email address used when placing the order and the order number they wish to cancel, they can proceed to the return page and select the product they wish to return and the reason for return under the "Easy Return" section. They can return the product(s) to the return address using the Free Return shipping code provided by the Seller by signing the e-invoice printout,(iii) Contact customer service using the phone number listed in the Seller Contact Information section of this information form and follow the instructions provided, or(iv) Submit a clear statement of withdrawal by filling out the sample withdrawal form provided in Annex-1 and submitting it via email, mail, or phone.
10.6. The Consumer must return the product within 10 (ten) days from the date they exercised their right of withdrawal, depending on their preferred method. The product must be returned with its invoice, the product’s box, packaging, any standard accessories, and any other products that were provided as a gift with the product, all placed in a single package in complete and undamaged condition. The Consumer is not responsible for any changes or deterioration resulting from normal use of the product, provided it was used in accordance with its operating instructions, technical specifications, and usage guidelines during the withdrawal period. However, if the product is used in a manner inconsistent with the usage guidelines, technical specifications, or operating instructions until the date of withdrawal, the Consumer may lose their right of withdrawal due to resulting changes or damage.
10.7. If the Consumer returns the product via one of the Seller’s contracted shipping companies, the return shipping cost will be covered by the Seller.
10.8. Within 14 (fourteen) days of exercising the right of withdrawal, all payments made by the Consumer concerning the relevant Product, including the delivery costs (provided the product is returned through the carrier specified by the Seller for returns), will be refunded to the payment method used by the Consumer, without any costs or obligations imposed on the Consumer. For transactions made via credit card, the reflection of the Product’s price in the Consumer's account will occur after the completion of the refund process by the relevant bank, once the Seller has processed the return.
10.9. If exercising the right of withdrawal causes the total purchase amount to fall below the campaign limit set by the Seller, the discount received under the campaign will be canceled.
10.10. Withdrawal notifications can be communicated to the Seller via one of the following methods:
10.11. Cases Where the Right of Withdrawal Cannot Be ExercisedUnder the relevant legislation, the Consumer does not have the right of withdrawal in the following cases:
ANNEX-1: WITHDRAWAL FORM (This form should only be filled out and sent if you wish to exercise your right of withdrawal from the contract.)
To : PERA BULVARI EV VE YAŞAM GEREÇLERİ ANONİM ŞİRKETİ Address: Cumhuriyet Mah. Yeni Yol 1 Sk. Now Bomonti Apt. No: 2/12 Şişli/İstanbul Complaint Email Address: contact@store-tr.flyingtiger.com.tr Complaint Hotline: +90 850 433 90 96
I hereby declare that I exercise my right of withdrawal from the contract regarding the sale of the goods or provision of services listed below.
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