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To become a member of Flying Tiger, click on My Account > Create an Account in the upper right corner of our homepage. Fill in your name, surname, phone, e-mail and password information completely on the membership page that opens. You can become a member by clicking on the Membership Agreement and Commercial Electronic Message Disclosure Text buttons.
The information you provide in the membership registration form must be correct. You cannot create a new membership registration with the e-mail address that has previously registered with Flying Tiger. The password you choose must be one that you can easily remember but cannot be guessed by others.
You can contact our customer service on our website to get support on this issue.
By logging into the membership you created, you can access the My Addresses menu from the My Account section in the upper right corner. You can delete or update the addresses registered to your membership.
By clicking on the Forgot My Password section on the membership login screen, you can set your new password via the link sent to your registered e-mail address.
You must log in to the membership you created and go to the Edit Profile menu from the My Account section in the upper right corner. You can perform your transaction from the Delete My Account button on this screen.
After you add the product(s) to your cart, you can confirm your cart, confirm your delivery address, and proceed to the payment step. After filling in your card information, you must read and approve the Preliminary Information Form and Distance Sales Agreement, and then complete your order.
You cannot add products after completing your order. You can place a new order or cancel your active order (before it is invoiced) and create a new order.
There is no exchange process in our online store. You can return your product/products and create a new order.
You need to log in to the My Orders screen from the My Account section. You can cancel your uninvoiced order by clicking the Cancel button in your active order.
The products you add to your cart are not reserved. You can keep the product in your cart as long as it is available for sale.
You can access the status of your order from the Order Details button in the My Orders section. The status of all products in your order is stated separately in the relevant lines.
In order to provide you with faster service, your products may be sent with more than one cargo. The remaining products will be sent with the next cargo. You can view the latest status of your order on the My Orders page on our website. If you have placed an order without being a member, you can view the latest status of your order from the Order Tracking button on the website.
Used or damaged products will not be accepted. For orders that have been invoiced in the name of the company, a return invoice must be issued by the company during the return process. Shipments without a return invoice will not be accepted.
If the product is damaged or missing, you can return it with the contracted cargo company without paying any shipping fee. You can obtain the Free Return code from the Return button on your order detail page within 14 business days after the products are delivered to you. Returns sent with a cargo company other than the contracted company will not be accepted.
You should go to the My Orders page, click on the easy return button, select the product you want to return and the reason, and note the return code. You can put the products together with the invoice in a single package and deliver it to the contracted cargo company free of charge with the return code you received. In the return of set products, the entire set and all its accessories should be returned, not partial. You should send the returned product in a cargo bag or a protected box, keeping the original box intact.
You can return the products you purchased within 14 working days from the date of delivery.
The return period is 10 business days at the latest from the date your product reaches our company. After your refund is made by our company, the amount will be reflected in your account, although it varies depending on your bank, it is stated that it is an average of 2 business days. If you think this period has expired, you can contact our customer service on our website.
If you receive a warning on the payment page, this may be due to the browser or cookies that have not been cleared. You can try logging in from a different browser by changing your browser or clearing your cookies. If you still cannot place an order, you can get support from your bank's customer service. If you are sure that there are no transaction restrictions on your card and the card information you have entered, you can reach us at our customer service support line 0 850 433 9096.
There is no option to pay at the door.
Our payment methods do not include money transfer or EFT.
Our delivery points are limited to Türkiye only.
For detailed information on the subject, you can contact our customer service at 0 850 433 9096.
Shipping is free for orders over 1,500 TL.
If there is damage, deficiency or error in the product you receive, ask the cargo personnel to prepare a damage report. Do not accept these products and return them to us.
If you are not at the delivery address you specified before, a note will be left by the delivery officer stating that you can pick up your order from the nearest branch. If you do not go to the branch and pick up the product within 3 business days, your package will be returned to us by Yurtiçi Kargo.
Orders are packaged in accordance with the sensitivity of the products. Fragile products are wrapped in a special protective air bubble and secured in an extra box. In this way, the possibility of damage to even delicate products during cargo is reduced to a minimum.
Your orders are shipped via contracted cargo. You can find your order tracking number on the Order Details page and click on it to access current information about your order from the cargo system.
Your orders are shipped with contracted cargo companies. You can find your order tracking number on the Order Details page and click on it to access current information about your order from the system of the cargo company that carried out the transportation.
The order is delivered to cargo within 4 business days.
Discount rates and stores where the discount is valid may vary based on the product. Therefore, the price of a product may be different in the store and in the online store.
There is no product separation process in our stores.
You can reach our customer contact center at 0 850 433 9096 or fill out the contact form on the website.
When you choose FSC®-certified goods, you support the responsible use of the world's forests, and you help to take care of the animals and people who live in them. Look for the FSC mark on our products and read more at flyingtiger.com/fsc